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Social Workers are Talking About...

September 11th Crisis Response
September 11th Crisis Response

COPING STRATEGIES

TIME Magazine10/15/01
“Even Soldiers Hurt”
By Andrew GoLDFtein

People Magazine10/29/01
“Calming Your Fears”

Reuters News Wire – New York, 9/28/01
“Seeking Rest From the Terrors, New York Pops Pills”
By Jonathon Landreth

Worchester Telegram and Gazette, 9/28/01
“When Things Fall Apart”
By Pamela Sacks

Dayton Daily News – 10-2-01
“Coping with Crisis: Traumatic Events Propel Some Folks Into Old Habits”
By Meredith Moss

News Gazette – Champaign, IL 9/16/01
“Attack on America: A Very Present Help in Trouble”
By Mike Monson

Muncie Star Press  – Muncie, IN  9/14/01
“Fight Fear With Joy, Counselors Say”
By John Carlson

The Kansas City Star – Kansas City, MO 9/11/01
“Say a Prayer, Write a Letter, Work for Peace”
By Lisa Gutierrez

The Kansas City Star – Kansas City, MO 9/17/01
“Many Without a Fear of Flying are Re-Evaluating their Feelings”
By Lisa Gutierrez and Karen Uhlenhuth

Daily Illini – Urbana, IL  9/17/01
“Social Worker Director Describes Terror”
By Tom Rybarczyk

Washington PostWashington DC9/12/01 2:00 p.m.
“Attacks on U.S. Soil: A Red Cross Grief Counselor Speaks Online”
www.washingtonpost.com

New York Daily News – New York NY9/18/01
“Loved Ones Lost, Rituals are on Hold”
By Susan Ferraro

Concord Monitor – Concord, NH 9/12/01
“Counselors Reach Out, Offer Advice”
By Kristin Proulx

Telegram & Gazette – Worchester, MA 9/12/01
“There’s a Lot of Raw Emotion Today: Family, Friends are Key to Coping”
By Sandy Quadros-Bowles

Deseret News –Deseret UT 9/12/01                     
“Experts Say the American Psyche Can Heal”
By Lois Collins

The Daily Astorian – OR 9/12/01
“Tips for Handling Stress from Catastrophic Events”
Source: www.dailyastorian.com

Trenton Times – Trenton NJ 9/22/01
“Healing the Internal ‘Wounds’ : Free Counseling Available to Help Cope After Terrorist Attack“

Times Union – Albany NY 9/24/01
“Helping Others Cope with Sense of Loss”
By Lyrysa Smith

St. Louis Post Dispatch – St. Louis MO 9/26/01
“Web Helps Spread News After Attacks, Locate Missing People”
By Repps Hudson

Daily Record – Morristown NJ 9/26/01
“Randolph Therapist Hosts Free Sessions”
By Matt Manochio


TIME Magazine10/15/01
“Even Soldiers Hurt”
By Andrew GoLDFtein

Mental health, never before a priority for the Pentagon, has become a full-scale operation. “The coming weeks may be the toughest yet, and more and more reactions and feelings are beginning to come to the surface,” says Lieutenant Colonel Hank Cashen, a social worker normally stationed at Andrews Air Force Base. He is part of a new 100 person team of mental health pros deployed to the Pentagon following the Sept 11 attack. As tasks return to normal, he says, there is more time to reflect.


People Magazine10/29/01
“Calming Your Fears”

Social worker Jay Koch was interviewed for this People Magazine cover feature. Koch is a licensed clinical social worker in Kansas City, MO, who specializes in treating people who fear to fly. Himself, a former white-knuckle flier, Koch overcame his phobia and went on to earn his pilot’s license. He says, “There has always been an interesting paradox of flight. Even though it is extremely safe statistically, people perceive it to be risky. When an airline crashes, the world knows about it. The media are not covering every car crash.” 

For those who start to have a panic attack on a plan, Koch advises, “Do not get into rapid breathing. Hold your breath for two or three counts and then exhale. Then do it again. Also, you can talk to somebody, distract yourself from the scary thoughts you are having. If you tell people on an airliner that you are a really fearful flier and ask them to talk to you, they always will, especially in this climate. There are lots of cooperative attitudes right now, that we are all in this together.”


Reuters News WireNew York 9/28/01
“Seeking Rest From the Terrors, New York Pops Pills”
By Jonathon Landreth

New Yorkers are increasingly turning to sedation to help them escape the nightmares created by the Sept 11 attacks on the World Trade Center. Consumption of sleeping pills and anti-depressents is common in dealing with stress and anxiety resulting from trauma, but need not be continued after patients stabiize, experts say.   “People take drugs to make them feel as if this had not happened at all, said certified social worker and psychotherapist Susan Lukas. “ Many people are reporting sleep disturbance and anxiety, which is normal, but they may want to allow themselves to get the feelings that the drugs are suppressing.”


Worchester Telegram and Gazette 9/28/01
“When Things Fall Apart”
By Pamela Sacks

Clinical social worker Marjorie Cahn is the founder of the Worcester Institute on Loss and Trauma, which is dedicated to providing support and education for those whose jobs involve helping people affected by disaster. She realized the need for the institute as she confronted the lingering effects of the December 1999 Worcester warehouse fire, in which six firefighters lost their lives. She knew on Sept 11, that her group’s upcoming symposium on catastrophe and trauma on Oct 12 would be an important event for the community. Cahn believes that the speed of recovery depends on personal resilience. “I couldn’t have fathomed what happened in New York, she said, but I had a sense that what we were doing in setting up the institute would go beyond the Worcester fire.”


Dayton Daily News 10/2/01
“Coping with Crisis: Traumatic Events Propel Some Folks Into Old Habits”
By Meredith Moss

When faced with a major and terrifying crisis, many of us fall back on coping skills we’ve used in the past, even if they are not good for us. “We try to look for the quick fix, “ explains Elaine Koenigsberg, a Kettering clinical social worker. “The world was out of control on Sept 11 or so it felt. It was in turmoil.”  Under those circumstances, she says, human beings try to regain control.

“We’ve been trying to respond to a situation most of us have never experienced before,” Koenigsberg said. “We feel frightened and overwhelmed. Now we’re also trying to deal with the thought of chemical or biological warfare. No wonder we react by overeating, overspending or oversleeping.”  She says that once the initial shock is over and the more mature part of us kicks in, we realize the negative behaviors aren’t helping. “That’s the time to think of ways to reframe the situation, to do something healthy and useful. Beating yourself up will serve no purpose,” she adds.


News Gazette – Champaign, IL 9/16/01
“Attack on America: A Very Present Help in Trouble”
By Mike Monson

A need for reassurance and to be with other people drew thousands of people to church services in the days following the terrorist attacks. Peter Erickson, a social worker with the Christie Clinic, said people believe in the power of prayer. “When something like this happens, people pray for the victims and for things to be all right for the country,” he said. “I think when something bad like this happens in the country, it tends to make people focus on what’s important to them. It draws people to religious or spiritual communities. “I think it’s healthy,” Erickson said. “It’s a way for people to come together and meditate and deal with what’s happened and be accepted by like-minded people.”


Muncie Star Press  - Muncie, IN  9/14/01
“Fight Fear With Joy, Counselors Say”
By John Carlson

Virtually all Americans were traumatized by the Sept 11 terrorist attacks, but mental health experts say that this is no time to let fear take over our lives. Social worker Sally Brodhead says, “It’s likely people are going to feel increased sadness as this goes along. She is employed at Comprehensive Mental Health Services. Barbara Sells, also a CMHS clinical social worker, adds,  “It’s normal to have trouble staying focused or sleeping. About everyone is starting to feel that.”  These experts advise citizens to give what we can (blood, money, time), get exercise and talk with others.   


The Kansas City Star – Kansas City, MO 9/11/01
“Say a Prayer, Write a Letter, Work for Peace”
By Lisa Gutierrez

Grief counselors in Kansas City say people can best cope with the crisis aftermath through action. Examples include writing a letter of condolence to a victim’s family; talking it out; and praying. Kay Spaniol, a clinical social worker at Psychology and Counseling Center in Olathe, says,   “When these kind of things happen it makes me more determined to live my life as normally as possible. There’s a certain amount of risk in just living our daily lives. So I guess that’s how I look at it. Not living in fear is having some kind of control or power over the situation.” 

Gary Bachman, a social worker at the University of Kansas Medical Center, said that after horrifying events humans naturally go through shock and horror, sometimes taking days to comprehend the enormity of what has occurred. “The first thing we’re all involved in is a process of inventory,” said Bachman, who did psychological triage after the Oklahoma City bombing. “We ask ourselves am I all right? Yes or no?  Are my loved ones all right? Yes or no? “ Bachman also said that after one takes that inventory and determines that all is O.K., the key to coming to grips with a national tragedy is to realistically take stock of what has occurred. “One tool we have as individuals is the ability to calm down, Bachman said. “ I think what is important is to take a step away from what we see on the news and television, which naturally assaults one’s sense of safety by bringing far-off events into one’s living room.”


The Kansas City Star – Kansas City, MO 9/17/01
“Many Without a Fear of Flying are Re-Evaluating their Feelings”
By Lisa Gutierrez and Karen Uhlenhuth

Consumer anxiety has taken a major toll on the airlines since the attacks on Sept 11. Jerilyn Ross, president of the Anxiety Disorders of America and a clinical social worker in Washington, D.C. says, “There’s no question that there’s a change in the climate. And for many people who had a mild fear or a moderate fear, this could push them over the edge.” 

Kansas City clinical social worker Jay Koch believes, however, that even events as horrific as the attacks are unlikely to generate a disabling level of anxiety. Koch has treated about 65 people with fear of flying. He said “people who are not afraid to fly, and who observe something like what happened this week… their denial that anything could happen, has been disrupted.” 


Daily Illini – Urbana, IL  9/17/01
“Social Worker Director Describes Terror”
By Tom Rybarczyk

Diana Stroud, director of development for the University of Illinois School of Social Work, recalls the smoke devouring the greater part of lower Manhattan and the F-16s buzzing overhead. Stroud witnessed the attacks first hand. “ I just took off. I didn’t know where to go. I didn’t know what to do,” she said. Brenda Lindsey, a UI social work professor, said that after an incident like the Sept. 11 attack, shock and denial are the two most common responses. She also said that with heightened prejudices, it’s important to remind the public that the Muslim people are not the problem.

“The trauma was felt by many across the country,” says another UI professor Martha Cooper.

“Dealing with the initial shock of the attack can be trying and complex for firsthand victims. But those family and friends were in danger might have similar reactions, especially feelings of uncertainty regarding the status of their missing loved ones. For others who had no loved ones directly involved in the attack, this time can cause feelings of insecurity and fear.” 


Washington Post – Washington DC9/12/01 2:00 p.m.
“Attacks on U.S. Soil: A Red Cross Grief Counselor Speaks Online”
www.washingtonpost.com

John Weaver, a lead grief counselor and social worker for the American Red Cross, joined citizens online the day after the attacks. He answered questions online from several cities in Virginia, California, Maryland, Oregon, New York, Nevada, Massachusetts, New Jersey, as well as West Bengal, Calcutta and Washington D.C.. He spoke to citizens about grief counseling for victims, survivors, relatives and emergency personnel in this moderated discussion. Weaver advises, “Take things a day at a time, as much as possible. Return to normal rituals – spending time with family and friends.”

For details of the online discussion, go to http://discuss.washingtonpost.com.

For John Weaver’s Disaster Mental Health Website, please visit http://ourworld.compuserve.com/homepages/johndweaver/


New York Daily News– New York NY9/18/01
“Loved Ones Lost, Rituals are on Hold”
By Susan Ferraro

For the grief-stricken army of survivors whose loved ones are missing – tens of thousands of relatives and friends of people who have not called home since the WorldTrade Center attack – emotions and rituals are on hold.

“Hope remains important,“ said Liz Hurwitz, a social worker and head of Mount Sinai Medical Center’s bereavement services. “Hope acts as a psychic buffer, allowing people to prepare, consciously or unconsciously, for the acceptance that the person is not coming home. Often in disasters, people may not have a body to bury. But, said Hurwitz, they can still have funerals. “They can bury a person’s personal belongings, with photos or with a cassette of them talking. All kinds of things can be substituted,” she adds.

Yet, even as mourners accept their loss and attend memorial services, the emotional pain of unexpected disaster lurks. “ During the London Blitz of World War II, people knew they were at war,” Hurwitz said. “Today’s survivors must cope with an act of war without precedent or warning, in peacetime, on men and women going about their daily affairs. It is an intellectual, emotional and physical shock, as well as spiritual, to let the news settle in.”


Concord Monitor – Concord, NH 9/12/01
“Counselors Reach Out, Offer Advice”
By Kristin Proulx

“Keeping in tune with current facts can decrease fear and keep us from imagining the worst,” says social worker Jill Johnson Bardsley. “But it can also force us to relive a trauma over and over, to our detriment.”  Instead, social worker and alternative therapist Jill Jones suggests people heal themselves with candlelight vigils and contact with loved ones. Other counselors recommend connecting with churches, employee assistance programs and guidance counselors. “People need to spend time saying to themselves, ‘I’m okay. This isn’t happening to me.’ And instead take this opportunity to tell people ‘I love you and I’m glad you are safe’.”Jones said.

Like many in the city, social worker Harriet Resnicoff didn’t receive any out of ordinary crisis calls following the attacks, but her established clients wanted—and needed—to talk about the day’s events during their appointments. “Everyone has this feeling that even though it’s not here in New Hampshire, that it could happen to me,” she says. “It’s hard to get your hands around it, but this has affected everyone.”


Telegram & Gazette – Worchester, MA 9/12/01
“There’s a Lot of Raw Emotion Today: Family, Friends are Key to Coping”
By Sandy Quadros-Bowles

Americans are grappling with grief, anxiety, fear and uncertainty after the terrorist attacks, say area mental health professionals. “People may be surprised by the strength of their reactions, said Thomas Hopkins, a licensed clinical social worker and director of the employee assistance program at UMASS Memorial Health Care.

“It’s as if we’ve had this huge loss, this huge shock,” Hopkins said. “People affected by the tragedy may not eat or sleep normally. They may be walking around in this sense of unreality. They also are reacting to their sense of safety being violated. It may take awhile before that may return.”

“Life is not just going to crank right up to its usual pace,” Hopkins said. “I suspect this is going to take a long time to digest.”  He adds that keeping in mind that life will eventually get back to normal may help people persevere through difficult days ahead he said. “Until that happens this is the time to be very sorry for those who’ve been directly involved and those who’ve been indirectly involved.”  And that, he said, “includes all of us.”


Deseret News – Deseret UT 9/12/01                     
“Experts Say the American Psyche Can Heal”
By Lois Collins

Shocked Americans were trying to find comparisons. Pearl Harbor? The Cuban Missile Crisis? The Oklahoma City bombing?  In reality, nothing comparable has ever happened in America.

“We gave up something as a nation today,” said Stephanie Lucas, an LDF Hospital social worker and crisis counselor. “Our lives will never be the same, and never, as a country, will we feel as safe as we did before.”

“That’s a bitter pill to swallow, but we have to swallow it. It has not taken away our hope, our optimism, our spirit, but deep down inside we all know that things have changed,” Lucas said. “Parent’s know best about their own children. You should answer as honestly as you can the questions they are asking you.” She advises parents to tell them there are no guarantees, but also help children believe they are safe in homes and schools and communities. “And those who have strong symptoms such as nightmares may need professional help,” she adds.

Susan Hansen-Porter, a licensed clinical social worker, suggests people look at their personal situation as a way to calm down. “Probably the best thing we can do in our personal life is to put the terrorist attack in context: there’s no imminent danger to us personally in SaltLake. Only by stepping back that way will the country be able to start dealing with the larger issues we are going to have to grapple with,” she said.


The Daily Astorian– OR 9/12/01
“Tips for Handling Stress from Catastrophic Events”
Source: www.dailyastorian.com

“The catastrophic events on the East Coast are distressing to everyone,” commented Astoria licensed clinical social worker Vince Morrison- President Elect of the National Association of Social Workers for Oregon. He offers the following methods of helping cope with the tragedy:

  • As well as you are able, maintain normalcy of the daily routine.
  • Spend time with family and friends and share compassion and caring for one another
  • Avoid over saturation of news and breaks are needed for the reality of what is occurring to be absorbed and processed
  • Balance out stress with exercise as you are able
  • Avoid speculation, as often facts will obviously unfold over time. Hysteria can lead to a sense of helplessness
  • Write down your thoughts and impressions. This allows for clarity of thought and helps prevent confusion.
  • If fears of past experiences are activated, this is normal. Spending time with loved ones and friends is important to process this fear. If necessary, see a local mental health practitioner; contact social service agencies or phone book for names and numbers
  • Eat and rest as regularly as you can. During times of high stress, it is not unusual to skip meals and sleep because of preoccupation with the events unfolding
  • Children may know how to absorb the magnitude of these events. Spend time with them explaining as well as you can the significance of these images and allow their questions to flow. Kids learn how to cope by watching adults and processing their feelings with family and friends. Behaviors which may seem out of the ordinary are normal reactions to abnormal situations when faced with major trauma. Remember, giving information to children needs to match their maturity level and capacity to absorb it. Generally speaking, the simpler, the better.


Trenton Times – Trenton NJ 9/22/01
“Healing the Internal ‘Wounds’: Free Counseling Available to Help Cope After Terrorist Attack“

In a photo caption, social worker Frank Helverson, director of Catholic Charities’ Burlington Behavioral Health Care Division, talks with co-workers to prepare for an upcoming counseling session in Jersey City State Park. The article was about non-profit social service agencies who offered counseling at no charge for area residents following the attacks. “We provide a whole range of mental health services to adults and families and children,” Helverson said. “We’re welcoming  and inviting telephone calls for people to contact us and we will link them to one of our therapists. Most of the counseling is in person, one on one.”

Evelyn Letcher, a social worker and executive director of CONTACT of Mercer County, said that her agency had not had a tremendous increase in calls right after the attacks. “I think people are occupied by all the activity and church services,” she said. “We expect to feel it in about one week. Because at that time, people will really know the outcome of the missing.”  CONTACT offered a 24 hour hotline to take calls from citizens in need and volunteers.


Times Union – Albany NY 9/24/01
“Helping Others Cope with Sense of Loss”
By Lyrysa Smith

Patricia Fennell knows well the worn path of grief. She is a social worker who specializes in chronic illness, trauma and bereavement counseling. She wrote a book called “The Chronic Illness Workbook” to help patients and other counselors through the process of trauma. Following the attacks, Fennell – who is president of Albany Health Management Associates, Inc in Latham, heard from a lot of broken-hearted people. “My patients are more intense, more immediate now. Their needs have changed,” she says. “They feel overwhelmed, with good reason, and many feel desolate. I try to lay out the groundwork for them, and help them know what to expect.”

“I lost my partner when we were both 25 to Hodgkin’s disease and both my parents died in the same period, too, says Fennel, who has been a social worker for 17 years. “Those experiences did help me, though, in my work, and they serve me now. I can certainly relate to patients’ bereavement and trauma.”


St. Louis Post Dispatch – St. Louis MO 9/26/01
“Web Helps Spread News After Attacks, Locate Missing People”
By Repps Hudson

Since the terrorist attacks, the Internet has been heavily used as a medium to spread both information and rumors to a large dispersed audience. For Arlene Miller of South St. Louis County, a licensed clinical social worker, the Internet allowed her to contact a former client in New York to learn he was all right. Miller said that the Internet provides the instant gratification many Americans now expect. “The other thing I think it speaks to is our developed need to watch other people’s trauma, like Nintendo and Playstation, only this is real, she said. “We have an incredible fascination with high chaos.”


Daily Record – Morristown NJ 9/26/01
“Randolph Therapist Hosts Free Sessions”
By Matt Manochio

Judith Hancox, a licensed clinical social worker and therapist specializing in trauma recovery hosted free sessions in October for any Morris County resident suffering aftereffects of the Sept 11 attacks. “The meetings are designed to be supportive and nurturing,” she said. “They will teach people not just how to cope, but how to grow from the tragedy.”  Hancox said that virtually everyone in the area knows someone who either perished, or knows who worked in the city in the proximity of the attack. “It’s endless. The stories are endless.”

 

 
   
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