As social workers, we serve in diverse settings, many of which can be prone to high stress and conflict. It can be tough when a client, family member, or colleague expresses intense emotions or conveys their needs as criticism or a demand. Our social work education prepares us to use active listening and respond with empathy. Yet, when emotions run high, we may find ourselves resorting to communication habits such as becoming defensive with and judging others. These reactions exacerbate an already difficult situation, weakening our collaborative relationships with persons served and colleagues, and can even result in formal complaints. In this session, we’ll consider various social work practice scenarios that illustrate these conflict engagement patterns. Drawing on our understanding of human behavior in the social environment and our commitment to the NASW Code of Ethics, we’ll explore how application of Nonviolent Communication principles can strengthen empathy for ourselves and others amid conflict; support our emotional self-regulation during these high-stress interactions; and enhance our capacity to transform conflictual communications into collaborative dialogue with clients, families, and colleagues.
Presenter: Karen Goodenough, PhD, MSW, LGSW, Executive Director | National Association of Social Workers, MN & ND Chapters, NASW Licensure Taskforce Chair & Social Work Interstate Compact Representative
This webinar will review opportunities and trends shaping substance use disorder assessment and treatment and influencing social work practice. Four key themes will be discussed: implementation science, integrated care, the role of AI and technology, and workforce challenges. Each of these themes has the potential to impact or expand the evidence-base of substance use disorder treatment. In combination, they represent powerful drivers that can be leveraged to increase the effectiveness of treatment.
Our panel will provide an overview of the immigration system and how to navigate it. We will discuss the ethical and clinical challenges that arise in working with people impacted by immigration. We will offer individual and organizational tips for self-care to mitigate vicarious trauma and to promote vicarious resilience. We will provide links to immigration resources, and will discuss ideas and opportunities for advocacy.
This session will explore the challenges that lead to burnout and fatigue among school social workers, especially in the post-pandemic environment. We’ll discuss common signs and symptoms, strategies to prevent burnout in school settings, and ways school social workers can serve as resources for teachers. Participants will also gain practical guidance on starting conversations with administrators to support staff well-being and promote a healthier school climate.