Frequently Asked Questions
I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for NASW. Is this a legitimate project?
In celebration of our 65th Anniversary, NASW has partnered with PCI (also known as Publishing Concepts) to produce our new membership directory. PCI is a company located in Dallas, TX, and Virginia Beach, VA, that publishes directories for professional associations, educational institutions, fraternities, sororities and military organizations across the nation. This project allows NASW to receive important updates to our database so we know more about our members and how we can better serve you and future members.
I would like to verify and update my information. How may I do this?
If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the NASW project. The representative will verify all the information we have on file for you and make any updates where needed.
On March 11 and March 18, you should receive an email with a unique link to your personal record data web page. Click the link in the email to go to your online site to review your information. If you have questions, members may call 1-866-621-1951. Former members who wish to participate may call 1-866-554-1714.
How do I know my information will only be used for directory purposes?
NASW has a contractual agreement with PCI that states:
- The names, addresses and information provided to PCI by NASW for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.
- The Directory will be made available only to
with an NASW member record whose names we made
available to our partner for this purpose.
Upon completion of the project, PCI will return to NASW any and all electronic files that have been supplied to NASW or produced by PCI in connection with the production of the Directory.
Can anyone purchase a directory?
NASW’s 65th Anniversary Membership Directory Publication is available for sale only to people with an NASW member record whose names we made available to our partner for this purpose.
Can I choose some or all of my information not to be printed in the directory?
When you call to update your information, you can tell the representative what information you are updating for your NASW member record, and what information you would prefer to have excluded from the printed directory. If you update your data online after receiving an emailed link from the directory company, you will be able to select what information is for your NASW record and what is to be printed in the directory. Members must opt-in to be printed in the directory; nothing about any member will be printed without the member's instruction. If you have not received a postcard or an email you may call the directory company to speak with a dedicated representative for the NASW project: Members may call 1-866-621-1951. Former members who wish to participate may call 1-866-554-1714.
I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Call the PCI customer service help desk at 1-800-982-1590, and they will take care of this for you.
I want to update my record data directly with NASW, rather than contacting your publishing partner. How do I do this?
Members can update their own record data by visiting the NASW Member Center. You can also get help from Member Services at 800-742-4089, M-F 9:00 am - 9:00 pm ET, or firstname.lastname@example.org.
If I'm not interested in the directory, how can I stop receiving information about it?
Members who don’t want any more contact about the directory can email NASW Member Services at email@example.com with "Directory: Do Not Contact" in the subject line. NASW needs your full name along with either the email in your NASW record or your NASW ID, so that we can tell our partner not to contact you again.