Frequently Asked Questions
I received an email/postcard/phone call from a company asking for my personal information and a story about my life as a social worker. They said they were working on a project for NASW. Is this legitimate? Tell me more about the project.
In celebration of our 70th Anniversary, NASW has partnered with PCI (also known as Publishing Concepts) to produce an oral history publication for NASW. PCI is a family-owned business based in Dallas, TX that has published directories for professional associations, universities, fraternities, sororities and military organizations across the nation for over 100 years. This project helps NASW to receive important updates to our member records so we know more about our members and how we can better represent and serve them. The project also allows NASW to learn about your experiences as a social worker and hear how the association may have helped shape your social work journey.
Does NASW benefit from this project?
Yes, in a few different ways:
- Updated Information – allows us to effectively represent, communicate with and engage members
- Legacy – sharing and collecting stories preserves the history of social work and inspires new social workers
- Revenue – our partner covers all expenses for the project and shares a portion of revenue from each album purchased
- Pride – wearing apparel shows support for our organization
I would like to verify and update my information and share a story. How can I do this?
- The story collection phase of the project was completed in Jan 2025. The album is now in production, for an early 2026 delivery.
- Last year, members received a postcard or an email with a telephone number, and many called the number to speak with a dedicated representative for the 70th Anniversary Membership Album project. The representative verified the information NASW has on file, made any updates where needed, and invited members to share a story about their life as a social worker and their time with NASW. Each story was recorded and will be shared with NASW at the conclusion of the project.
- Members who participated received an email with an embedded link to the online site to review their information and submit a story.
- Members who participated may contact PCI by calling 888-822-1723.
- If you are unable to call the update line, please email customerservice@publishingconcepts.com.
Do I need to purchase the album to participate?
PCI offered the option to purchase the album during the initial call. Members who chose to, reserved their copy when they talked with PCI. There was no obligation to purchase the album to participate in the album project.
How can I participate if I am deaf/hard of hearing?
Members with accessibility needs could email customerservice@publishingconcepts.com. PCI sent a personalized link to share a written story and photo.
How do I know my information will only be used for NASW?
NASW has a contractual agreement with PCI that states:
- The names, addresses and information provided to PCI by NASW for the publication of the album will be held confidential by PCI, and only utilized for the preparation of the album.
- The anniversary album is available only to
people
with an NASW member record.
Upon completion of the project, PCI will return to NASW any and all electronic files that have been supplied to NASW or produced by PCI in connection with the production of the album.
Can I choose what information prints in the publication?
The only information that is included in the publication is your name and your chapter, along with your story and photo. No contact information is printed. When members called to update their contact information, that will only be used to update NASW member records for use only by NASW. Members may revoke consent for their story and/or photo to appear any time before 1/17/2025 by contacting PCI’s customer service helpdesk at 1-800-982-1590 / customerservice@publishingconcepts.com.
I updated my information but need
some more time to think about what experience to share.
Members had until 1/17/2025 to share their story.
I shared a story and the
representative said I could send a photo. How do I do this?
Members received an email with a link to upload one photo (black and white or
color) plus a caption.
If
you also purchased a book but do not have an email address on file, you
were sent a photo mailer to send a physical photo in to be printed (note:
the photo will be returned if you include a self-addressed, stamped envelope).
Can anyone purchase a book?
The
National Association of Social Workers 70th Anniversary Member Album is available
for sale only to NASW members.
I ordered a book / package over the phone and would like to check on the status.
Contact PCI’s customer service helpdesk at 1-800-982-1590 or by email at PCIservice@publishingconcepts.com
I ordered a book / package over the
phone and would like to cancel my order.
Contact
PCI’s customer service helpdesk at 1-800-982-1590 and they will take care of
this for you.
I want to update my record data directly with NASW, rather than contacting your publishing partner. How do I do this?
NASW members can update their own NASW record by visiting the NASW Member Center. You can also get help from NASW Member Services at 800-742-4089, M-F 9:00 am - 9:00 pm ET, or membership@socialworkers.org.
If I'm not interested in the album, how can I stop receiving information about it?
Members who don’t want any more contact about the project can email NASW Member Services at membership@socialworkers.org with "NASW 70th Album: Do Not Contact" in the subject line. NASW needs your full name along with either the email in your NASW record or your NASW ID, so that we can tell our partner not to contact you again.