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NASW apologizes for technology fail on Code of Ethics training, offers recorded version and CE discounts


Dear Social Work Colleagues,


First, I want to thank you for your interest in yesterday’s webinar on the 2017 updates to the NASW Code of Ethics.


Second, as the Director of the NASW Office of Ethics and Professional review and host of the webinar,   I want to personally offer my deepest apology to you.  In an effort to serve the social work community, the National Association of Social Workers’ Office of Ethics and Professional Review offered a free training on the 2017 updates to the NASW Code of Ethics via webinar.  We worked to publicize this training, and over 7,000 of you registered! This was well within our online platform’s limit of 10,000 participants, so we were delighted by the social work community’s level of engagement.


Unfortunately, our technology failed. (It’s ironic that the new NASW Code of Ethics focuses on technology).  We do not yet know why, but it was unable to support the high demand, as promised.  As a result, many registrants were unable to join the training and were understandably frustrated and disappointed. We recognize that many of you made sacrifices to schedule this webinar into your day and to be a part of this training. On behalf of the Association and its Office of Ethics and Professional Review, I again, sincerely apologize to you. 


We are working to get the recorded version of the training online as soon as possible for the benefit of those who did not have a chance to participate as a live audience member.  To make it up to you, NASW would like to offer:


  • A discount on the cost of CEs (for a limited time). The recording and posttest will be available shortly. A link will be provided separately.
  • Offering additional opportunities for Q & A, based on the recorded version of the webinar. Dates will be posted next week.
  • A repeat of the training, in the near future on a date to be announced.


The National Association of Social Workers is committed to delivering the highest possible level of service to our professional community.  I am personally devastated that technological issues prevented us from providing that level of service yesterday, and we are dedicated to resolving these problems for future trainings.  We hope that you will provide us with an opportunity to make it up to you.


Please stay tuned for additional information about the availability of the training and future training opportunities through the Office of Ethics and Professional Review. 



Sincerely, Dawn Hobdy

Director Office of Ethics and Professional Review

The National Association of Social Workers (NASW), in Washington, DC, is the largest membership organization of professional social workers. It promotes, develops, and protects the practice of social work and social workers. NASW also seeks to enhance the well-being of individuals, families, and communities through its advocacy.