AI and Social Work

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The use of Artificial intelligence (AI) in the social work profession is an emerging area of practice. AI promises to revolutionize the way we work by using computer systems to perform tasks that typically require human intelligence, such as learning from experience, reasoning, problem-solving and understanding natural language. The use of AI has raised questions about how to harness its benefits, mitigate its risks, and ensure it aligns with the values and standards in the NASW Code of Ethics.

NASW AI Resources


Ethics


Ethics Table Talks


Artificial Intelligence in Social Work: Exploring Key Ethical Considerations
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Join Dr. Frederic Reamer and Dr. Jamie Sundvall for a discussion on AI ethical considerations for social workers.
Register here to view the free on-demand recording of the discussion. Participants may apply for 1.5 CE credits.

Ethics 8 Tipsheet


8 Ethical Considerations for the Use of Artificial Intelligence in Social Work

The explosive growth of artificial intelligence has ignited both intrigue and trepidation. How can the social work profession harness the benefits of AI while balancing the risks it presents to ethical practice?
Read more about key ethical considerations related to the incorporation of AI in social work

Legal


Navigating Artificial Intelligence & Client Privacy

NASW emphasizes that AI tools expose client data to third-party vendors without traditional protections, risking breaches. Social workers must vet vendors, minimize identifiers, and comply with HIPAA/NASW ethics.
Learn More

Clinical Practice


NASW Standards for Clinical Social Work in Social Work Practice

Includes Technology standards that address AI’s impact on privacy, confidentiality, client autonomy, and algorithmic bias

Hour with Private Practice (HOPP)

Video: “Best Documentation Practices: Artificial Intelligence, Medicaid, Private Insurers, Medicare”
Mirean Coleman, Director of Clinical Practice, discusses the risks and benefits of using AI for treatment notes, coding, and in clinical work.

Press

Artificial intelligence in the Behavioral Health Professions: Ethical and Risk Management Issues

Artificial Intelligence in the Behavioral Health Professions explores the ethical and risk-management challenges AI creates for behavioral health professionals. It offers guidance for using AI responsibly while protecting clients and professional standards

Social Work in an Online World: A Guide to Digital Practice

SW Advocates: https://www.socialworkers.org/News/Social-Work-Advocates/April-May-2023-Issue/COVID-19-and-Shift-to-Virtual-Services-Inspired-Book-About-Digital-Practice

Social Work Online CE Institute


Social Work Talks Podcasts

“The Future is Now,” Conversation with NASW CEO Anthony Estreet; Episode 146
Host Jonathan Singer interviews Estreet on AI's opportunities and risks, the need to ensure ethical, client-centered use and plans for AI Taskforce; the Social Work Interstate Compact, and inclusive NASW membership

“AI and Social Work: Balancing Humanity and Technology”
Dr. Goldkind and host Lorrie Appleton discuss AI's role in social work, balancing ethical risks with benefits,urging literacy, skills, and values-driven design to integrate technology humanely


screenshot of four panelists - Frederic Reamer, Kyle Hillman, Yvonne Chase, Marina Badillo-Diaz

Facebook Live Chase Chats: A.I. in Social Work

NASW President Yvonne Chase talks to social work experts about the benefits – and detriments – of using AI in the Social Work profession.


Social Work Advocates Magazine

Chat GPT and Social Work: Be Excited, Curious and Skeptical | Social Work Advocates Magazine


NASW Journals

Keeping Up with Technology: Socioemotional and Equity Challenges with Children and Schools
Children and Schools
, Volume 45, issue 3, July 2023.

This article cautions that while AI and technology can enhance education, they pose risks to equity, privacy, and human connection. Ethical use is essential to protect students’ socioemotional well-being


Social Work Blog

“The AI Revolution in Social Work: NASW’s Call for Action NASW Social Work Blog, February 18, 2025

NASW urges social workers to advocate for a congressional AI Commission for Social Workers to guide AI's integration into the profession


American Academy of Social Work and Social Welfare

Grand Challenges for Social Work

Harness Technology for Good


Media Resources

Documentation Strategies: Artificial Intelligence in Social Work; Social Work Today (2025)

Dr. Reamer outlines how social workers can use AI tools for documentation, risk assessment, crisis support, and other practice tasks, while managing ethical risks like privacy, bias, and over-reliance on technology.

AI-Powered Social Work Training; Social Work Today (2025)

This article describes how AI is being used in social work education and training, emphasizing that students must build strong critical thinking and ethics skills so they can use AI tools in ways that enhance, rather than replace, human-centered practice.

Technology: AI in Social Work; Social Work Today (2024)

This article explains how AI tools can reduce social workers’ administrative burden and quickly locate research and practice ideas, so practitioners have more time and capacity for direct client work and up-to-date interventions. 

Success Program Launch: AI Supported Clinical Training; Inside Higher ED (2024)

Touro University launched an AI pilot in its online MSW program using Simucase simulations for clinical scenarios, providing students immediate feedback. The tool boosts confidence, reduces beginner errors in practicums, and supplies instructors with performance data to refine courses.

Technology Trends: Measuring Person-Centered Care Using Innovative Artificial Intelligence; Social Work Today (2023)

Victoria Stanhope at NYU Silver School of Social Work is developing an AI tool using natural language processing to analyze clinical notes and service plans, measuring the extent of person-centered care delivery in mental health settings

Ethics and Best Practices: Artificial Intelligence and Social Work; Social Work Today (2023)

The article discusses ChatGPT's rapid rise and potential in social work education/practice, while cautioning on ethical risks like academic dishonesty, bias, and over-reliance on unverified AI outputs. It urges adherence to NASW ethics for responsible use.

How the field of social work is adapting to modern technologies like virtual reality, A.I. | Fortune

Tech advancements in social work can better prepare students for the realities they face in the field upon arriving on someone’s doorstep, oftentimes acting as the lifeline people desperately need when experiencing a potential crisis in life. In February, for example, the University of Kentucky’s College of Social Work began using  virtual reality (VR) in child welfare investigation simulations

Texas educators explore generative AI adoption – The Et Cetera (eastfieldnews.com)

Karen Magruder, a social work instructor at the University of Texas in Arlington, has adopted ChatGPT to assist her in class preparation. Using ChatGPT, she has generated case studies for discussion in her cognitive behavioral therapy course.Her students analyze responses in small groups. “It’s been really helpful for saving me a lot of time and legwork and generating that type of content that then I use with students,” Magruder said.

Social Work Innovation in the Era of ChatGPT and AI - University of Kentucky College of Social Work (uky.edu)

University of Kentucky College of Social Work DSW student Karen Magruder is an active participant in the debate around AI applications and how they will impact social work and the field of higher education. Recently, her article on the topic was published in  Social Work Today, and she was accepted to present at the upcoming National DSW Conference on “The Age of Artificial Intelligence has Arrived: Implications for Social Work Education.”

The Privacy Issues with Using Generative AI and ChatGPT Are Only Beginning (reworked.co)

In response to growing concerns about the lack of security for the data provided to ChatGPT, OpenAI announced in late April it would allow users to turn off the chat history feature for its chatbot. But the response isn't enough, according to some critics.  The “history disabled” feature means that conversations marked as such will not be used to train OpenAI’s underlying models and will not be displayed in the history sidebar. They will still be stored on the company’s servers but will only be reviewed on an as-needed basis for abuse — and will be deleted after 30 days.

5 Legal Issues When it Comes To NPOs and Chat - The NonProfit Times

While the use of AI presents numerous opportunities and benefits, there are a number of legal issues that need to be carefully considered before going too far down the AI path.  Data privacy, intellectual property, discrimination, tort liability and insurance are top considerations.


Social Workers in Technology

Columbia University

Courtney Cogburn, PhD, an associate professor at New York’s Columbia School of Social Work


University of Pennsylvania

Desmond Upton Patton, PhD, MSW, Professor, School of Social Policy and Practice; The Waldo E. Johnson Jr. Annenberg School for Communication, University of Pennsylvania

Silver School of Social Work at New York University

Victoria Stanhope, PhD, MSW, is exploring person-centered care, which ensures that behavioral health care is individualized and service users are active, empowered partners in their treatment.
Doris F. Chang, PhD, is examining Asian American responses to racism in the COVID-19 era, and exploring macro-contextual and individual predictors of discrimination, intergroup attitudes, and collective action to address racial inequality. 
Michael Lindsey, PhD, MSW, MPH, has established an AI hub to help researchers investigate how AI-driven systems can be used to equitably address poverty and challenges related to race and public health, and to provide thought leadership on the implications.

University of Portland

Laura Burney Nissen, Ph.D., MSW, Portland State University School of Social Work
Chat GPT – Primer for Social Work – Social Work Futures
List of AI Resource – Social Work Futures

University of Texas at Arlington

Karen Magruder, LCSW, a social work instructor at the University of Texas in Arlington
https://www.uta.edu/academics/faculty/profile?username=johnstonmagrk

Fordham University

Lauri Goldkind, PhD, an associate professor at the Graduate School of Social Service at Fordham University and editor in chief of the Journal of Technology in Human Services Data Justice Collective.

University of Kentucky

Justin “Jay” Miller, PhD, Dean of University of Kentucky College of Social Work

Loyola University

Jonathan Singer, Ph.D., LCSW, Professor and Founder & Host of The Social Work Podcast


Touro University

Jamie Sundvall, PhD, PsyD, LCSW, Assistant Provost of AI, Assistant Dean, Director of Distance Education and Online Program, Graduate School of Social Work